Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Orders will ship 1-2 business days after they are placed. Standard free-shipping will take 2-5 business days after that with expedited shipping services reducing the delivery time.
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Yes, we offer free domestic shipping on every order. Upgrades are available for a fee.
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Yes, we ship our products internationally. Please note that you are responsible for any customs duties your government charges upon import.
Free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
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We currently ship to many areas of the world and that list will be expanding.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Most domestic orders are shipped with USPS. With UPS being used occasionally. International orders are shipped with UPS.
Warranty & Repair
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Yes, all our products are subject to quality control and come with a two-year warranty.
Our warranty provides a guarantee against manufacturer defects.
What's Covered:- Tears to the external leather structure, straps, grab handles or internal lining
- Hardware - zips, pullers, buckles, snaps or press studs
What's Not Covered:
General wear, overloading or accidental damage (including water damage.)
Natural ageing process of the leather, paint or material, such as patination, scratches and burnishing.
It does not cover improper use, or other issues that are not attributable to a manufacturer defect.To file a warranty claim please send an email to support@mauzari.com with your order number, photo(s) of the issue and any information you would like to provide. If the warranty claim is approved you will either have the item repaired or given a replacement item of similar value.
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Yes, most aspects of our products can certainly be repaired. We recommend visiting a local brick and mortar shop that specialize in leather shoe repair for leather handbag repairs.
Returns & Refunds
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Yes, we want you to love any Mauzari product you buy and allow items to be returned or exchanged within 60 days of purchase.
This is applicable only on items purchased from Mauzari.com and Mauzari items purchased other places will be subject to the return policies there.
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In most cases we issue a full refund. Occasionally we offer a discount on the product if the customer wishes to keep the item but there was an issue with the product or order.
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We want you to love any items you buy from us and if you don't we will cover the return shipping cost to get it back to us.
Misc.
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All Mauzari products are artisan made in Mexico.