Privacy policy

Last updated: May 16, 2026

This Privacy Policy describes how Mauzari ("the Website," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from Mauzari (collectively, the "Services"), or otherwise interact with us. In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we process under this notice.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on the website, revise the "Last updated" date, and take any other measures required by law.

How we collect and use your personal information

To provide our Services, we collect personal information from various sources as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we use the information collected to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable terms of use, and protect our rights, our users' rights, or the rights of others.

What personal information we collect

The personal information we collect depends on how you interact with our website and services. "Personal information" means any information that identifies, relates to, describes, or can reasonably be linked to you.

Information you provide to us directly:

• Contact information such as your name, address, phone number, and email address.
• Order information such as name, billing and shipping address, payment confirmation, email, and phone number.
• Account information, including username, password, security questions, and other security-related information.
• Customer service data, including messages you send us via the contact form or email.

Some features of the Services require this information. You may choose not to provide it, but this may limit your access to certain features.

Information from use of the website:

We automatically collect certain usage information ("Usage Data") through cookies, pixels, and similar technologies, such as:

• Access to and behavior on the website
• Device information
• Browser information
• Network connection and IP address
• Technical interactions with our Services

Information from third parties:

We may also receive personal information from:

• Service providers such as Shopify, which support our website and services
• Payment providers, for payment information such as bank or card details and billing address
• Marketing or tracking partners if you visit our website, open our emails, or engage with advertisements

We process information from third parties in accordance with this Privacy Policy. See also: “Third-party websites and links” below.

How we use your personal data and the legal basis

We only process your personal data when we have a valid legal basis under the General Data Protection Regulation (GDPR). The purposes and corresponding legal basis are described below.

To provide products and services:

We use your information to perform our contract with you, including payment processing, order fulfillment, returns, account management, shipping, notifications, and support. Shopify may use your account data to improve your experience.

Legal basis: Performance of a contract (GDPR Article 6(1)(b)).

For marketing and advertising:

We may send promotional material by email, SMS, or post where legally permitted or with your consent. We may analyze your use of our services to better tailor offers to you.

Legal basis: Your consent (GDPR Article 6(1)(a)), or our legitimate interest in marketing our products (GDPR Article 6(1)(f)), where permitted by law. You may withdraw your consent or object at any time.

For security and fraud prevention:

We process your data to detect and prevent fraud, misuse, and security risks. You are responsible for keeping your login information secure. Please contact us immediately if you suspect suspicious activity.

Legal basis: Our legitimate interest in protecting our Services and users (GDPR Article 6(1)(f)) and compliance with a legal obligation (GDPR Article 6(1)(c)).

For communication and service improvements:

We use your data to respond to inquiries, improve our services, and maintain customer relationships.

Legal basis: Our legitimate interest in operating and improving our business (GDPR Article 6(1)(f)).

To comply with legal obligations:

We process and retain certain information, such as order and billing data, to comply with accounting, tax, and consumer laws.

Legal basis: Compliance with a legal obligation (GDPR Article 6(1)(c)).

Cookies

We use cookies like many other websites. Full information about Shopify's cookies can be found here: https://www.shopify.com/legal/cookies

We use cookies to operate and improve our website and services, save preferences and activity, analyze performance, and better understand user behavior.

Non-essential cookies (such as marketing or analytics cookies) are placed only after you have given your consent via our cookie banner. You can change or withdraw your consent at any time through the cookie settings on the website.

Disabling cookies:

Most browsers accept cookies by default, but you can set your browser to delete or block cookies. Please note that this may affect the functionality of the website.

Sharing of personal data

We share personal data with third parties only in accordance with this Privacy Policy and when there is a legal basis for doing so.

Situations may include:

• Service providers acting on our behalf (e.g., IT operations, payment processing, analytics, customer support, logistics)
• Marketing and business partners for service offers or advertising purposes (under their own privacy policies)
• With your consent, e.g., for product deliveries, social media integrations, or third-party login
• Within our group, where this supports our legitimate interest in conducting business
• In the event of business transactions, such as mergers or insolvency proceedings, as well as for legal compliance or protection of our rights

Data categories and recipients:

Third-party websites and links

Our website may contain links to websites or platforms operated by third parties. By clicking these links, you leave our website. We are not responsible for the content, accuracy, or privacy practices of these external websites — please review their policies independently.

Information you publish (e.g., on social media or in comment sections) may be visible to others. A link to a website does not imply endorsement or partnership.

Children's data

Our services are not intended for children, and we do not knowingly collect personal data from anyone under the age of 16. If you are a parent or guardian and believe that your child has provided us with information, please contact us — we will delete it immediately.

Data security

Please note: No security system is 100% secure. Emails and forms may be insecure during transmission — avoid sending sensitive data through unsecured channels.

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Retention of personal data

We retain your personal data only for as long as necessary for the purposes described in this policy.

• For as long as you have an active account with us.
• For as long as necessary to fulfill an agreement with you.
• Order and invoice data are retained for up to 7 years to comply with Dutch accounting and tax legislation.
• For as long as necessary to handle inquiries, warranties, returns, or legal claims.

When your personal data is no longer necessary, we delete or anonymize it.

International data transfers

Please note that we may transfer, store, and process your data in countries outside your country of residence. These data transfers are handled by employees, service providers, and partners who support our operations.

Where required under the GDPR, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses or other legally recognized transfer mechanisms to protect your personal data.

Your rights

As a resident of the EU/EEA, including Denmark, you have the following rights under the GDPR:

• Right to access the data we process about you
• Right to delete your data
• Right to correct inaccurate or incomplete data
• Right to data portability
• Right to temporarily restrict processing
• Right to withdraw consent at any time
• Right to object to processing based on legitimate interest
• Right to lodge a complaint with a supervisory authority

Marketing preferences: You can unsubscribe from promotional emails at any time using the link in the email. Transactional emails (e.g., order confirmations) are not affected.

How to exercise your rights:

You can contact us at any time using the information below. We may request additional information to verify your identity, as required by law.

Complaints

If you have concerns about how your personal data is handled, we ask you to contact us first.

If you are not satisfied with our response, you have the right to lodge a complaint with a data protection authority.

Danish users can contact the Danish data protection authority:

Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Website: www.datatilsynet.dk

For an overview of data protection authorities in the EU/EEA, see: https://edpb.europa.eu/about-edpb/about-edpb/members_da

Contact information

Store name: Mauzari
Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

Email: info@mauzari.com
Phone: +31682885468

Customer service opening hours (GMT+1)
Monday – Friday: 09:00 – 17:30
Saturday & Sunday: 10:00 – 15:00

We aim to respond to all inquiries within 24 hours.