Refund policy

30-day return policy

At Mauzari, we want you to be satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and smooth return process. This return policy applies to consumer purchases and does not affect your mandatory rights under Danish sales law and EU consumer legislation.

Return policy overview

Return period: You have 30 days from receipt of your order to notify us that you wish to cancel your purchase. This extends the statutory 14-day right of withdrawal.
Condition of the product: You may try the item as you would in a physical store. However, you are liable for any reduction in the item's value if you have handled it beyond what is necessary to determine its nature, characteristics, and functionality. The item must be securely packaged for return shipping. You do not have to use the original packaging, but you may use it if it is intact.
Easy returns: Returning your item is simple, and our customer service team is ready to assist you.

How to cancel your purchase

You can cancel your purchase by giving us clear notice within the deadline. Send an email to info@mauzari.com with your order number and state that you wish to cancel the purchase. You may also use the standard withdrawal form found at the bottom of this page, but this is not required.

The deadline is met if you send your notice before the 30-day period expires.

Return costs

Cancellation of purchase: Return shipping is paid by the customer. This applies, for example, if the wrong item or size was ordered, if the item does not fit, or if you no longer want it. You are responsible for the direct costs of return shipping.
Defective or faulty products: No cost to the customer. This applies if the product was delivered incorrectly, was damaged during transport, or is otherwise defective. In such cases, Mauzari will provide a return label or cover reasonable return shipping costs.

How to return an item

Contact us: Send an email to info@mauzari.com with your order number and the reason for the return.
Receive instructions: We will send you a confirmation and step-by-step instructions.
Package the item: Securely package the item together with any accessories and labels.
Return shipping: When cancelling a purchase, you arrange and pay for the return shipping yourself. If the item is defective or faulty, we will provide a solution. Always send the package using a trackable shipping method so that the shipment can be documented.

Refund process

When you cancel your purchase, we will refund the full amount you paid for the item. As we offer free shipping, there are no delivery costs to refund.

The refund will be processed to your original payment method no later than 14 days after we receive your notice that you wish to cancel the purchase. However, we may withhold the refund until we have received the returned item or until you have provided documentation proving that the item has been returned—whichever occurs first.

Exchanges

Would you like to exchange your item for a different size, color, or product? No problem. Contact us, and we will help you quickly and easily.

Items that cannot be returned

For hygiene and health reasons, certain items cannot be returned if the seal has been broken after delivery. This includes, for example, underwear, swimwear, socks, and earrings where a hygiene seal has been removed.

In addition, items manufactured or customized according to your specifications cannot be returned.

Mauzari sells exclusively physical fashion items. We do not sell digital products or subscriptions.